Terms & Conditions
BY DOWNLOADING THE HARU APP AND USING THE SERVICE YOU AGREE TO THESE TERMS (the “Terms of Service” or “Terms”). IF YOU DO NOT AGREE TO THESE TERMS DO NOT DOWNLOAD OR USE THE APP OR THE SERVICE.
1. WHO WE ARE AND WHAT THIS AGREEMENT DOES:
a. Reform Clothing Limited t/a Haru (“We”) license you to use the Haru mobile application (the “App”) and the Clear Out services which you connect to via the App (the “Service”) and the content which we provide to you through it.
b. The ways in which you can use the App may also be controlled by the rules of the app store from which you downloaded the App. The app store’s rules and policies will also apply (and may take precedence over these Terms where there are differences between the two)
2. YOUR PRIVACY
Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy policy. It is important that you read this information.
3. ELIGIBILITY
a. You must be at least 18 years old and a UK resident to accept these Terms and use the App and the Service.
b. You will only be eligible to open one account per person.
c. We are giving you personally the right to use the App and the Service. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free.
d. If you sell any device on which the App is installed, you must remove the App from it.
4. ACCOUNT REGISTRATION
To use the Service, you may be required to register an account. When you register an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account credentials (including any password required for access) and for all activities that occur under your account.
5. USE OF THE APP
a. You agree to use the App only for lawful purposes and in accordance with these Terms. You may not use the App in any manner that could damage, disable, overburden, or impair the functionality of the App or interfere with any other party's use of the App. You may not attempt to gain unauthorised access to any part of the App or any systems or networks connected to the App.
b. You must not infringe our intellectual property rights or those of any third party in relation to your use of the App or the Service, including by the submission of any information or images (to the extent that such use is not licensed by these Terms).
c. You must not transmit any information or images that are defamatory, offensive, pornographic, or otherwise objectionable in relation to your use of the App or the Service.
d. You must not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
e. We have a zero tolerance policy towards money laundering and reserve the right, at our sole discretion, to close your account with immediate effect if there is evidence of illicit activity.
f. The App and the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service meet your requirements.
g. The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
6. UPDATE TO THE APP AND CHANGES TO THE SERVICE
From time to time, we may automatically update the App and amend the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using the App and the Service.
7. RULES FOR USE OF THE SERVICE
a. Our Service is designed to help our customers clear out fashion items. It is not designed for use by businesses unless we have specifically agreed so with you in writing.
b. Our App will clearly specify items that we will accept. Acceptance of any item is at our sole discretion.
c. You must only submit items which are yours or which you have been properly authorised to sell or dispose of by the relevant owner.
d. Minimum Acceptance Criteria: We will not accept items that:
have been stolen,
are counterfeit,
have been recalled,
have security tags,
are heavily damaged/soiled or broken.
e. It is your responsibility (and not ours) to ensure that your items comply with the Minimum Acceptance Criteria.
f. We can only accept 50 duplicates of the same item from a single account. We reserve the right to reject duplicate items at our sole discretion.
g. We are currently only able to accept items from the United Kingdom.
h. If you fail to abide by these rules or any of the other Terms in relation to the use of the Service, then we may prohibit you from further use of the Service (including cancelling any trades which are in progress or suspending your account).
8. SUBMISSION OF IMAGES
a. When submitting item images, you should submit images of the relevant item and it’s corresponding tags/labels only. One item or tag/label per image. Images featuring or including persons, including images where an identifiable person is wearing the relevant item are not permitted.
b. By submitting images of items, you agree that you have the right to submit the images and that the images do not infringe any third-party rights, including intellectual property rights.
c. You retain ownership of any images you submit, but you grant to us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, store, distribute, analyse (including through the use of artificial intelligence) and display the images in connection with the provision of the Service.
9. INDICATIVE VALUE ASSESSMENT FOR CASH OFFERS
a. Our technology solution will assess the item images which you upload to the App. These image assessments, along with the information you provide regarding the condition of the items, will be used to generate an indicative value for all of the items which you submit (the“Indicative Trade Value”).
b. Item value is assessed on a “per basket” basis and is subject to a minimum value threshold. This means that it is not possible to view the value of individual items. The total value of all items in your online basket must be no less than £20 (the “Minimum Trade Value”).
c. The Indicative Trade Value of your items is indicative only and does not constitute an offer by us to purchase your basket or any of the items in it.
d. We are unable to accept baskets with an Indicative Trade Value which exceeds £5,000.
e. The app will determine if the weight of your basket supasses the limitations of the shipping provider. You can create multiple baskets to ship more items.
10. SUBMISSION OF ITEMS
a. If the Indicative Trade Value meets or exceeds the Minimum Trade Value, then you will be offered the option to request a cash offer. Should you wish to request a cash offer, you will be required to send your items to us for assessment.
b. We will send a confirmation email listing the items which made up the Minimum Trade Value (“Shipping Confirmation Email”). All of the items listed in the Shipping Confirmation Email must be sent to us. Failure to submit all the listed items to us in the same shipment, will result in an amendment to the Indicative Trade value of the relevant trade.
11. SHIPPING OF ITEMS
a. For your convenience., we will provide a shipping solution (which may comprise a print-at-home shipping label or a QR code to scan in a participating store). The shipping details will be sent to you electronically. The cost of this will be dependent on the weight of your items and is deducted from your final Cash Offer value.
b. You can request ONE free bag in which to ship your items via our FAQs or within the app under “Packaging Instructions”. You are responsible for properly packaging and shipping the items. If you would like an additional bag, you can request one for a fee within the app. This will be deducted from your final Cash Offer value.
c. We are not responsible for any damage or loss to any item that occurs during shipping.
d. Please carefully check the contents of all bags prior to shipping. Any items sent to us that have not been itemised in the Shipping Confirmation Email will be considered to be donations and we will dispose of such items in such manner as we see fit.
12. CASH OFFERS
a. Following our inspection, provided that your items meet our Minimum Acceptance Criteria and have a total value which is no lower than the cost of shipping then we will email you with our cash offer for the whole bag of items (the “Cash Offer”). Cash Offers will not be made for individual items unless the bag (which achieved the Minimum Trade Value) comprised only one item.
b. The Cash Offer includes VAT.
c. The Cash Offer may be different to the Indicative Trade Value where items are assessed to be in a better or worse condition or otherwise different to that which you described.
d. Our assessment of the items is final, as is any Cash Offer which we make to you.
e. Any Cash Offer which we make is confidential. You must not share the details of any Cash Offer with anyone without our prior written consent.
13. REJECTED ITEMS
a. When we receive your items, we will inspect these for authenticity, cleanliness and condition.
Where the items do not meet our Minimum Acceptance Criteria then these items will be rejected. We will notify you of such via email and this will be reflected in your Cash Offer.
Where the total value of the items in the shipment falls below the cost of shipping then all items will be retained to cover costs. We will notify you of such via email.
We reserve the right to reject items at our sole discretion.
Where the items are assessed to be in a better or worse condition or otherwise different to that which you described, we will confirm to you via email and this will be reflected in your Cash Offer.
b. You can cancel the transaction before you ship your items. Once they are shipped, you can request a return before your items are processed. This will incur a shipping and handling fee based on the quantity and weight of the items. After your items have been processed, returns are accepted at our sole discretion and will incur a shipping and handling fee based on the quantity and weight of the items.
c. Any return requests will be considered on a discretionary basis.
d. Once you are paid for your items or they are retained to cover our costs (where items were rejected or amended and the total value of the items in the shipment falls below the cost of shipping) then ownership of the items will transfer to us. We will resell or dispose of your items in accordance with our policies. Once this happens, it will no longer be possible for us to retrieve or return any items to you.
14. WITHDRAWAL OF ACCOUNT CREDIT
a. Cash payments from your account are processed by our payment partner Stripe and their terms of service [https://stripe.com/gb/legal/ssa] will also apply to the services which they provide.
b. We will endeavour to process payments in a timely manner, but neither we nor Stripe can guarantee specific processing times. You acknowledge and agree that payment processing may be subject to delays due to factors such as banking processes, technical issues, or other unforeseen circumstances.
15. CURRENCY & FEES
Payments will be made in the currency specified in the cash offer. You are responsible for any fees or charges associated with receiving the payment, such as currency conversion fees or bank transfer fees.
16. TAX OBLIGATIONS
a. You are solely responsible for any taxes or duties that may be applicable to the payment you receive from us. We are not responsible for withholding, collecting, reporting, or remitting any taxes on your behalf.
b. We are not able to offer tax advice.
17. PAYMENT DISPUTES
If you believe there is an error or discrepancy with your payment, you must notify us within 14 days of receipt of the relevant payment. We will investigate the issue and, if necessary, rectify any errors in accordance with our policies.
18. CANCELLATION OF TRADES
a. You can cancel your trades at any time up until the items are shipped. If your trade is cancelled before you send the items, neither you nor we will have any further liability or obligations.
b. Once your items are shipped, you can request a return before your items are processed. This will incur a shipping and handling fee based on the quantity and weight of the items. Once your items are shipped back to you, neither you nor we will have any further liability or obligations.
c. After your items have been processed, returns are accepted at our sole discretion and will incur a shipping and handling fee based on the quantity and weight of the items. Once your items are shipped back to you, neither you nor we will have any further liability or obligations.
d. Where you or we cancel your trade as a result of our fault or the fault of our courier (e.g. where the courier loses the relevant bag) then we will, at our discretion, either (i) arrange for the return of your bag of items free of charge; or (ii) credit to your account a sum equivalent to the Indicative Trade Value of the relevant items. Provided that we have either returned the relevant bag of items or paid to you a sum equivalent to the Indicative Trade Value then we shall have no further liability to you whatsoever in respect of the cancellation of the trade.
e. Subject to paragraph 19, in no circumstances shall our total aggregate liability to you in respect of any trade of items exceed the Indicative Trade Value of the items comprising the relevant trade.
19. OUR LIABILITY TO YOU
a. Nothing in these Terms shall limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under applicable law.
b. We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable when it is obvious that it will happen.
c. We are not responsible for any losses which you may suffer which are (i) caused by a delaying event outside of our control; (ii) avoidable, meaning something you could have avoided by taking reasonable action, including following our reasonable instructions for use of the App and the Service; or (iii) business losses, i.e., losses which you suffer in connection with your trade, business, craft or profession, such as loss of profit, loss of business, business interruption, or loss of business opportunity.
d. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
e. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
20. TERMINATION
a. We may end your rights to use the App and the Service at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
b. If we end your rights to use the App and the Service (i) you must stop all activities authorised by these Terms, including your use of the App and any Service; (ii) you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this; or (iii) we may cease providing you with access to the Service.
21. INTELLECTUAL PROPERTY
All intellectual property rights in the App and the Service throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Service other than the right to use them in accordance with these Terms.
22. GENERAL TERMS
a. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens.
b. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
c. These Terms are between us and you and no third party shall have any right to enforce any of these Terms.
d. Each clause of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
e. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful, the remaining paragraphs will remain in full force and effect.
f. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
23. GOVERNING LAW
These Terms are governed by the laws of Northern Ireland and you can bring legal proceedings in respect of the App or the Service in the courts of Northern Ireland. If you live in Scotland you can bring legal proceedings in either of the Scottish or the Northern Irish courts. If you live in England you can bring legal proceedings in either of the English or the Northern Irish courts.
24. CHANGES TO THESE TERMS
a. We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.
b. We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.
c. If you do not accept the notified changes, you will not be permitted to continue to use the App and the Service.
25. PRIVACY
In order to provide the Service and to process your clear out, we may collect and process personal information you provide us. For information on how we use and process your personal information please see our Privacy Policy.
26. CONTACT US
If you have any questions or concerns regarding the App or the Service, please contact us at support@haru.co.uk
Effective Date: 7 Mar 2024
These Terms of Service were last updated on 12 Feb 2025 (v1.5).